Arab Renaissance for Democracy and Development

Arab Renaissance for Democracy and Development

ARDD launches a research study in cooperation with HiiL


A local study on Jordanians’ satisfaction with the justice system (2017) was published on Monday by the Hague Institute for Innovation of Law (HiiL) in cooperation with Arab Renaissance Organization for Democracy and Development -ARDD and supported by the Foreign Ministry of the Netherlands.

The report is a first-of-its-kind survey to indicate the justice needs and satisfaction of legal services’ users in Jordan, including all residents, and reflecting ARDD’s commitment to “access to justice”.

ARDD conducted over 30 in-depth qualitative interviews with a diverse selection of Jordanian residents from a range of backgrounds, contexts and situations under the auspices of the Hague Institute for Innovation of Law. The study explored residents’ experiences with financial, criminal, neighbor and family status legal cases. The report is a result of collaboration between relevant international, regional, local stakeholders,  to give a clearer picture of the legal climate and access to justice in Jordan.

During the session, the CEO of HiiL, Mr.Sam Muller, reviewed the content of the report and stressed its importance as a valuable resource for judicial policy makers, judges, lawyers, public sector employees and representatives of the civil society, to improve justice process for Jordanians by focusing their efforts where they are most needed. The report also provides a basis for developing indicators of success, strategies, and budgets.

CEO of ARDD, Adv. Samar Muhareb, said that the report contained disturbing results on the justice system in Jordan, which require more consultative and integrated efforts in order to address the imbalances and build confidence in the justice system.  She also referred to  the findings of the Royal Committee for the Development of Judiciary, as this report confirms a number of issues referred to by the Committee.

Muhareb pointed out that the legal problems of Jordan residents are often simple rather than complex, and mostly focused on family and neighbor relationships, and financial insolvency, which means these issues may be resolved through the provision of fast and affordable service. Many issues are resolved before they reach the court, whose  current complexities  shake the residents’ confidence in these institutions and draw them away from the courts. Muhareb considered civil society as a genuine and active partner in promoting the rule of law, which is essential for building states and societies.

ARDD has previously developed a “justice sector reform” project i to measure justice in Jordan and improve the multidimensional nature of the report, which was clearly aimed at the most vulnerable members of the community.

Download the full report in English below