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Enhancing Access to Services for Survivors of Domestic Violence: Building Trust in National and Local Services Providers Policy Brief 5


This brief explores the local response to domestic violence, with a focus on identifying the local perceptions towards the roles and mechanisms of the Family Protection Department and Local Civil Society actors. The brief provides policy recommendations guided by insights from various actors from the local community on their perceptions of domestic violence and the response provided by various actors. To gain insight into the community perspectives, ARRD collaborated with 11 civil society organizations from the Jordan National NGO Forum (JONAF) Coalition and provided various training to prepare them to launch this research and build a common understanding of gender-based violence and how to address it.

The research-action showed that families lack information about the mechanisms and role of the Family Protection Department and other relevant stakeholders when it comes to domestic violence. The absence of trust is evident among respondents with concerns over confidentiality and misconceptions limiting understanding of processes mixed with stereotypes around GBV survivors by the participants. Additionally, a lack of knowledge and awareness of the services provided by the family protection department and other stakeholders often deters women from reporting their cases, rather than dealing with their cases internally with their families.

The brief presents several recommendations including:

Increasing local knowledge about services providers

Build local capacity to raise awareness about domestic violence, access to services beyond stereotypes

Clarifying and building knowledge and awareness about safety procedures.

This brief comes as part of a series of Women Advocacy Issues policy briefs ARDD is producing within the framework of the project “Strengthening the Capacities of Women-led CSOs in Evidence-Based Advocacy and Women, Peace, and Security (WPS) Agenda” supported by UN Women with the generous funding of the governments of Canada, Finland, Norway, Spain, the United Kingdom, and Cyprus. ARDD acknowledges the support of the women-led civil society partners involved in the project implementation and thanks to the representatives of the organizations for their meaningful contribution.